"Made to Order" or "Bespoke" Items
Products Made to Order or Bespoke cannot be cancelled amended or returned. Made to Order or Bespoke items include the following – Korniche Roof Lanterns, Visofold Aluminium Bi-folding doors.
RoofingOutlet will try to ensure that Made to Order products are completed and delivered within the estimated lead time advised at time of purchase. However, delays do occasionally arise due to production or shipping issues, out of our control. If a delay occurs, RoofingOutlet will communicate to you, the customer as soon as the manufacturer confirms the new estimated delivery date or notifies of any production delays, however, this does not mean you have the right to cancel such an order if it is beyond the estimated timeframe.
We endeavor to provide the best Customer Service possible. Should anything go wrong, we will make every effort to resolve the issue. Please contact us on 020 8877 9495.