Shipping policy

3) Deliveries

3a) Delivery charges and estimated delivery times are applicable to UK mainland only. We are unable to ship to any address or port outside UK mainland.

3b) The goods will be delivered to the address given by the customer at the checkout stage of the order.

3c) We will endeavour to complete all deliveries within the estimated time scale. Estimated time scales are not guaranteed delivery times and are subject to change. Roofing Outlet shall not be liable for any delay caused in the delivery of goods. 

3d) In the case of products purchased by credit card, the products can only be dispatched to the credit card holder's delivery address. All products must be signed for on delivery.

3e) If the customer is unable or unwilling to accept the delivery on the agreed date, the customer will be liable to pay for any re-delivery charges, handling charges and storage charges that are likely to be applied.

3f) It is the customers responsibility to inform Roofing Outlet of any access restrictions for site deliveries. Site deliveries can be made on large articulated lorries and therefore Roofing Outlet must be notified if the access is not suitable. Any costs for re delivery and restocking charges must be paid by the customer in the event a delivery can not be made due to the access.

3g) Palletised deliveries are strictly curb side and the drop point is determined by the delivery driver. In some incidents the pallets may be dropped in a driveway. The destination of any delivery is at the drivers discretion. Pallet Deliveries can not be made on gravel or grass driveways. It is the customers responsibility to inform Roofing Outlet if a driveway or delivery point is not a hard surface. Any costs for non deliveries due to unsuitable surfaces must be paid by the customer.

3h) All products sold are on a supply basis only and do not include installation.

3i) Any damages or quality issues must by clearly written on delivery notes and the damages must be reported to Roofing Outlet within 12 hours of the delivery. No claims for damages or quality issues will be accepted if delivery notes are not signed for as damaged. 

3J) Goods must be checked on delivery. Any quality issues, shortages in quantity or missing items must be written on delivery notes and reported to Roofing Outlet within 12 hours of delivery. No claims for quality issues, shortages or missing items will be accepted if delivery notes are not signed for as short.